There will be times when I refer to my lovely wife's "gnomishness". This is actually a reference to a Terry Pratchett book series called "Truckers", in which a straggling band of gnomes find greatness.
One of the things the gnomes have in common with Ellen is a tendency to take new, complex concepts & things very, very literally. Want to know what I'm talking about? Here's a Calvin & Hobbes strip that will explain it exactly.
Please note that this in no way means anyone is dumb. It just makes teaching really abstract things (like computers)... challenging.
And how would I solve the problem? If you've read the "numerology" essay, my solution should come as no surprise.